Second Tier Customer Support Specialist
Are you looking for a small place where you can make a huge difference…where your
thoughts and ideas will be heard…where you can learn from and work with some of
the best developers around... where you are expected to be creative and actively
contribute to discussions…where your rewards are more than dollars and cents….where
you can work on development projects that others say cannot be done …… where it
is casual Friday every day? If you
can answer yes to these questions, please read on….this could be the opportunity
you are looking for right now!
Groupware Technologies, Inc., a software company specializing in care management
products for health care and human service organizations, has an immediate opening
for a Software Developer. This full-time
position will be a part of our Development Team.
The successful candidate needs to be a combination right brain/left brain!
A degree in the Social Services (MSW or MS in Psychology
preferred) or the Medical fields (RN or LPN preferred)
At least three (3) years of experience in the direct delivery of care management
IT Degree preferred
Professionally versed in care management standards of practice
Technically versed in a variety of software packages, including the Microsoft Suite of Products
Crystal Reports (both reporting and analysis)
SQL Query Writing
Strong customer service, verbal communication and solid written communication skills
Desire to interact with members of the healthcare and social service professions
Ability to work as a member of a multidisciplinary team
Adaptable, able to work well in an environment comprising of established processes and procedures as well as opportunities for flexibility, creativity and new challenges
Preference will be given to individuals with the required health and/or human services
experience coupled with:
- Care Management Policy and Procedure Development and
- Chronic Care Management
- Disease Management
- Mental Health/Substance Abuse Counseling
- Reporting and Analysis using Crystal Reports
- SQL Query Writing
Providing telephone and email support to customers
Development and implementation of care management standards
Development of standard and outcome based reports utilizing Crystal Reports
SQL Query Development
Creation of and updating of user guides
- Potential of conducting trainings locally and throughout the U.S.
Groupware Technologies, Inc. is a fast growing and progressive work environment offering a competitive salary and great benefits package. Salary is commensurate with experience and education.
If this position intrigues you and you have all of the experiences we are asking for, please apply with a cover letter and resume.
To Apply, Email a Cover Letter, Resume, and Salary Requirements to email@example.com
Equal Opportunity Employer