Groupware Technologies’ customers have access to our Customer Support services Monday through Friday, 8am - 5pm (CST) via phone and email. If you have a question about how Provide® Enterprise works or are experiencing a problem with the software, our Customer Support staff are available to assist you. We have bilingual (English/Spanish) Support Staff and all Team members have previously worked as Care Managers.
When an agency contacts Customer Support, we prepare a ticket that describes the problem. Customer Support determines if a Developer’s assistance is required to resolve the problem. If so, the problem is routed to the Development Team. We resolve 80% of tickets within 24 hours. Customers can check on the status of a ticket via the Support page of our Web site.
Beyond the routine support described above, development support is also available on an hourly fee basis. If you are in need of more extensive software modifications or development support, we are happy to be of assistance. In such cases, we will discuss your needs and then give you an estimate of the cost involved.